FAQs

Frequently Asked Questions (FAQs)

How do I place an order?

Simply choose your product, click “Add to Cart,” and proceed to secure checkout. You will receive an order confirmation email after placing your order.

Can I modify or cancel my order?

Yes, you may request changes or cancellations within 24 hours of placing your order.

After this time, orders may already be processed and cannot be modified.

Please contact us at support@canelapetshopllc.com

What is your order processing time?

  • Handling Time: 1–2 business days

  • Order Cut-Off Time: 5:00 PM (Eastern Time)

Orders placed after the cut-off, weekends, or holidays will be processed the next business day.

How long does shipping take?

  • Transit Time: 3–5 business days

  • Estimated Delivery Time: 4–7 business days

Do you offer free shipping?

Yes.

  • Free Shipping: Orders over $75

  • Flat Rate Shipping: $6.99 for orders under $75

  • No hidden fees

Why is my tracking number not updating?

Tracking numbers may take up to 24–48 hours to become active after shipment.

If it still does not update, please contact our support team.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos.

We will arrange a replacement or full refund at no extra cost.

Do you offer returns?

Yes. We offer a 30-day return policy.

Items must be unused and in original packaging. Please contact us before returning any item.

What payment methods do you accept?

We accept secure payments through Shopify Payments, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

When will my card be charged?

Your card will be charged immediately after placing your order.

How secure is my information?

We use SSL encryption and secure payment systems. Your payment details are never stored on our servers.

Do you offer local pickup?

Yes, we offer free local pickup.

Pickup Location:
1941 Mitchell Rd # K
Ceres, CA 95307
United States

  • Ready within 2–4 hours during business hours

  • Please bring your order confirmation and valid ID

Contact Information

Store Name: Canelapetshopllc

Address:
1941 Mitchell Rd # K
Ceres, CA 95307
United States

Phone: +1 209-771-9891
Email: support@canelapetshopllc.com

Customer Service Hours (ET)

Monday – Sunday: 10:00 AM – 6:00 PM

Order Cut-Off Time: 5:00 PM (ET)

We are committed to providing a reliable, transparent, and secure shopping experience.